Delivery Information

- UK wide shipping Royal Mail 2nd Class Standard

- Click + Collect from our Warwickshire studio

- FREE shipping on orders placed over £60.00

- Plastic free 100% recyclable packaging

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Orders are processed when we are open (Weds - Sat) so if you order on a Monday, it may not be sent till Wednesday. With this in mind please allow 5-7 days for your order to arrive. If you need a speedier service please use our contact form to alert us.

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Every care has been taken to ensure SÓLAS products are of the highest quality, but things happen in the world of handmade! If you have an issue with any SÓLAS product, please refer to the below. We feel that these are good guidelines to resolve problems efficiently for all.

 

If you change your mind you can return an unopened and unused product at your own cost within 14 days of receipt. Please email SÓLAS let us know the item is being returned and retain your proof of posting.

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If you are dissatisfied with your item in the first instance please contact SÓLAS via email with your concerns. If you believe the product to faulty ie. not burning well, please consult the Candle Care Guide to ensure the best use of your candle. Returns cannot be made for candles that are not being used correctly.

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If the product is faulty then you are entitled to a refund within 30 days of receipt of your purchase. If 30 days has passed then a replacement will be issued. Return of the faulty product will be required and postage will be re-imbursed. Please retain your proof of posting.